IMPORTANT NOTE: Starting September 1, you must use your National Producer Number (NPN) when submitting enrollment applications for Aetna and Coventry Individual Medicare products (MA/MAPD, PDP). The Coventry Agent Writing Number (AWN) has been discontinued.


2018 Certification:

Aetna Certification Walkthrough 2018 (Password: aetna18) – $50 discount off the AHIP (Total cost: $125)

REQUIRED FOR 2018 – Agent must attend a market-specific training (online or in person) for all states & markets where you plan to sell MA/MAPD products. To sign up, go to

Annual certification cutoff date to receive renewal commissions: 12/31/2017

(NOTE: If an agent misses the deadline, renewal commission payments will resume the first month after certifications are completed. They will not be eligible for any missed commission payments during their lapsed period.)

Supply Pre-Orders:

  1. First, make sure you’re ready to sell for 2018. You must wait at least 48 hours after becoming ready to sell to pre-order kits.
  2. Login to Producer World.
  3. Go to the “Individual Medicare” page.
  4. Scroll down and then click the orange “Order Enrollment Kits.”
  5. Next, login to the enrollment kit-ordering site using your National Producer Number (NPN).
  6. Follow the prompts to order your materials.


Applications & Submission:

2017 Aetna Coventry Enrollment Options and Fax Numbers

2018 Aetna Coventry Enrollment Options and Fax Numbers

Aetna Ascend E-Kit Quick Start Guide (Windows) 2018

Aetna Ascend E-Kit Quick Start Guide (Mac) 2018


SOA Form:

Aetna Scope of Appointment Form 2018

Aetna Telephonic Scope of Appointment Instructions 2018


General Information:

Aetna 2018 MA|MAPD Hot Sheet

Aetna Agent Portal

Aetna Producer Guide 2018

Aetna Coventry Local Market Manager Contact Information


Provider and Formulary Look Up:

Aetna Provider Directory

Compare Plans & Estimate Drug Costs

If you need to get an Evidence of Coverage or product specifics about Coventry / Aetna / First Health forms not including enrollment kits visit:

  • Put in a zip code under Enter Zip Code and click on Shop for 2018 plans
  • Click View All Plans
  • Choose the plan that you want to know more about
  • Click on View Plan Details

If you scroll all the way down you can find out information about summary of benefits, formulary, prior authorization, step therapy, evidence of coverage, low income subsidy, and more.


Events, Presentations, and Materials:

Downloading the 2018 Aetna MAPD Consumer Facing Sales Presentation Video (Revised 10/11/2017)

Downloading the 2018 Coventry MAPD Consumer Facing Sales Presentation Video (Revised 10/11/2017)

Aetna CMS-Approved Marketing Materials

Aetna Seminar Reporting Instructions

Aetna Seminar Reporting Template

Compliant Presentations (must be logged into Aetna’s website to access)