With a Net Promoter Score of 73, Senior Marketing Specialists is held in high ranks of the Net Promoter Score system alongside companies and products like the iPhone, Amazon, and Southwest Airlines.
The Net Promoter Score ranges from -100 to 100 and measures the willingness of customers to recommend a company’s products or services to others. “It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.” NPS transformed the business world and now provides the core measurement for customer experience management programs around the globe.
“An NPS of 70 or more places you in the list of top customer-centric companies. 70 is considered “world class.” This most likely means that your customers love you and your company generates a lot of positive word-of-mouth referrals.
The stronger your NPS is, the more organic growth your company will experience. This is because your customer referrals will convert into new leads and more revenue for your company.”
Senior Marketing Specialists’ score of 73 comparing them to companies who do business all around the world shows how much customer service matters. Being in the same category as these huge companies and products is an indicator of what is in store for Senior Marketing Specialists in the years to come.