Madison Ferrier

Agent Onboarding Assistant

How did you get here?

I came to Mizzou for college and was looking for a job to fill my schedule and bank account. I saw the ad on HireMizzouStudents.com and SMS did just that.

What is your favorite part of working at SMS?

My favorite part about working at SMS is working with not only my team, but other departments as well. When an agent calls in with a question, it may take more than one department to give them a complete answer. Teamwork truly does make the dreamwork here.

What do you like to do in your spare time?

In my spare time, I enjoy roller blading, napping, binge watching The Office, and hanging out with my friends who have dogs. For the dogs, of course.

What can you help agents with?

I can help agent’s utilities all the amazing tools we offer them. From our website, to our quote engine, I can answer any and all questions our agents may have.

What should your job title be?

Onboarding Genius